The Customer Success Manager (Tier 2) is responsible for building and maintaining strong, high level (i.e. C-level, Business Decision Makers) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives, leading to strong renewals and solution growth opportunities.
PLEASE NOTE: This job description is intended to describe the general nature and level of the work to be performed by any person employed in this role. This job description is not intended to be a specific or exhaustive list of all duties and responsibilities required. Aspen Technology reserves the right in its sole discretion to add to, reduce from, or make changes to this job description, and/or to the actual duties performed by the employee, as necessary to meet business and organizational needs.
Aspen Technology is an affirmative action, equal opportunity employer.