AspenTech

  • Customer Success Manager (Digital)

    Job Locations IN-Kharadi, Pune
    Req #
    10119
    # of Openings
    1
    Job Posting Category
    Professional Services/Consulting
  • Overview

    The Customer Success Manager (Tier 2) is responsible for building and maintaining strong, high level (i.e. C-level, Business Decision Makers) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives, leading to strong renewals and solution growth opportunities. 

    Responsibilities

    • Owns the adoption and renewal results for a set of defined accounts.
    • Focus on customer intimacy - deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
    • Build and nurture C-level, Business Decision Makers relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
    • Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives.
    • Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
    • Be the champion for the customer internally within AspenTech to help ensure high customer satisfaction through coordination of marketing activities, value audits, outstanding support cases, and other activities.
    • Proactive customer contact and perform remote Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services
    • Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue.  Work as part of the team to develop strategies for scale and growth.
    • Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
    • Delivers product insight and strategy advice for sales enablement, communication, and training initiatives.
    • Uncovers and mitigates any risk that threatens your Customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
    • Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions.

    Qualifications

    • 8-10 years of professional experience working in the Process Industries
    • 5+ years of experience in Pre-Sales / Customer Relationship Management / Program or Project Management experience
    • Bachelor’s Degree in Chemical Engineering required, or related engineering Degree
    • Knowledge of AspenTech Engineering or Manufacturing Product Suites (or similar software suites used in Process Industries)

    EEO Statement

    PLEASE NOTE:  This job description is intended to describe the general nature and level of the work to be performed by any person employed in this role.  This job description is not intended to be a specific or exhaustive list of all duties and responsibilities required.  Aspen Technology reserves the right in its sole discretion to add to, reduce from, or make changes to this job description, and/or to the actual duties performed by the employee, as necessary to meet business and organizational needs.

     

            Aspen Technology is an affirmative action, equal opportunity employer.

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