• Sr Order Operations Specialist

    Job Locations US-MA-Bedford
    Req #
    # of Openings
    Job Posting Category
  • Overview

    As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases.


    • Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete.
    • Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
    • Coordinates the resolution of discrepancies with the field and ensures their timely resolution or makes corrections internally to avoid extended hold periods for customer orders.
    • Prepares various customer documentation for review and signature by the VP, Revenue Recognition.
    • Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders.
    • Remediates quotes to facilitate the processing of customer orders.
    • Coordinates with various cross-functional groups to resolve outstanding issues.
    • Acts as a subject matter expert in support of process improvement activities.


    • Four years of experience working in an administration role
    • College Degree preferred
    • Experienced in working in a team environment
    • Knowledge of Oracle Applications is preferred.
    • Familiarity with Salesforce.
    • Strong knowledge and experience in using MS Office tools such as Excel, Word, and Outlook
    • Exceptional and professional written and verbal communication skills
    • Strong attention to detail and organizational skills
    • Ability to work under tight deadlines and resolve issues effectively and efficiently
    • Demonstrated ability to handle multiple priorities
    • Ability to work well with limited supervision
    • Excellent interpersonal skills

    EEO Statement

    AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status or any other basis protected by federal, state, or local law.


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