AspenTech

  • Senior Technical Consultant

    Job Locations CN-BEIJING 100027 | CN-PUDONG, SHANGHAI
    Req #
    10298
    # of Openings
    1
    Job Posting Category
    Technical Support & Training
  • Overview

    Working as part of a team of Technical Consultants, this role will be required to provide technical support to AspenTech customers for the APC (Advanced Process Control) suite of products (e.g. DMCplus).

    Responsibilities

    • Providing “Technical Solutions” to Customers for APC solutions, through remote support telephone, web chat and e-mail.
    • Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
    • Delivering trainings to customers on DMCplus and other APC Suites of Products. Updating course material for continuous training delivery improvement.
    • Providing “Consultative Support Services” to customers on-site for Implementation & On-site troubleshooting with a commitment to complete the task on schedule.
    • Demo APC Solutions and its features to customers for “Sales Activities Support” and new functions/features adoption.
    • Lead and mentor Junior consultants on technical issues and Customer Support Process.
    • Create and Publish “Knowledge Base Articles” on APC Technology for customer's access through online support center.
    • Participating in Product Testing of future software releases to help drive improved product quality

    Qualifications

    • Bachelor's Degree in Chemical/Process engineering.
    • 4 to 6 years of previous experience in APC solution design, implementation, administration and maintenance in process industry for complex projects.
    • Deep insight and business knowledge in APC for process manufacturing industry.
    • Familiar with the mainstream APC solutions in the market.
    • Refinery OR Chemical OR Petrochemical domain expertise required.
    • Experience in using Aspen MES like InfoPlus-21 family of products is advantageous.
    • Strong written and oral English and Chinese communication skills (additional language skills such as Korean or Japanese would be beneficial).
    • Hands-on problem-solving skills with a drive to deliver high quality work.
    • Can work well in diverse teams composed of people with various backgrounds.
    • Willing to travel 30-40% time, both domestic and international.

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