Aspen Technology Inc. is seeking a Technical Support Consultant to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative and have great communication skills to work to the highest ethical standards. The incumbent will work with our customer base to help resolve technical problems related to AspenTech’s Engineering software and provide consultation on products such as Aspen Plus and Aspen HYSYS. This position involves the interaction with our customers primarily through telephone, e-mails and webchat remote desktop sharing.
Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. From time to time, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:
A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
Previous experience in the chemical or oil and gas industries would be highly desirable.
Previous experience in using Aspen Plus or Aspen HYSYS
Excellent verbal and written communication skills in English
Strong customer relationship and troubleshooting skills
Ability to work collaboratively within a team