• Technical Consultant - HYSYS

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  • Overview

    Aspen Technology Inc. is seeking a Technical Support Consultant to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative and have great communication skills to work to the highest ethical standards. The incumbent will work with our customer base to help resolve technical problems related to AspenTech’s Engineering software and provide consultation on products such as Aspen Plus and Aspen HYSYS. This position involves the interaction with our customers primarily through telephone, e-mails and webchat remote desktop sharing.


    Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. From time to time, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

    • Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
    • Serve as a technical subject matter expert(SME) and provide technical leadership in specialized areas within our Engineering support team.
    • Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
    • Author white paper solution articles for publication to our user community through our support web knowledge base.
    • Travel to our customer sites where required. This is usually less than 25% of your weekly activity time and will occasionally involve international travel.
    • Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
    • Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
    • Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.


    A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
    Previous experience in the chemical or oil and gas industries would be highly desirable.
    Previous experience in using Aspen Plus or Aspen HYSYS

    Excellent verbal and written communication skills in English

    Strong customer relationship and troubleshooting skills

    Ability to work collaboratively within a team


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