AspenTech

  • Technical Support Consultant

    Job Locations BR-Sao Paulo
    Req #
    10323
    # of Openings
    1
    Job Posting Category
    Technical Support & Training
  • Overview

    Technical Support Consultant will provide technical support and training in our Information Management software area including delivering training classes on IP.21, Batch.21, eBRS, and related products.

    Responsibilities

    • Provide technical support to AspenTech's customers through phone, Email, and Web.
    • Provide support coverage during the hours required and troubleshoot customers' problems and communicate findings and solutions to the customers. Document the progress of each technical issue and solution in a CRM system.
    • Create on-line technical articles (Tips, FAQS, etc) for publication on AspenTech’s support website and maintain an on-line knowledge base in this solution area.
    • Test pre-released versions of AspenTech software.
    • Deliver training on these software products to AspenTech customers at the customers' sites or through public training classes. Execute consulting service projects if required.

    Qualifications

    • BS or equivalent in Computer Science, Chemical Engineering, or another Science or Engineering discipline, with strong background in the network and data structure and management area.
    • Minimum 2 years experience.
    • Excellent communication, interpersonal and customer relationship skills. Excellent English skill (verbal and written) a must.
    • Troubleshooting skills and Microsoft platform experience required. 
    • Software development and database experience or process manufacturing experience beneficial.
    • Willingness to travel for training and on-site visit as required.

    Aspen Technology is an equal opportunity affirmative action employer.

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