AspenTech

Technical Support Consultant – Petroleum Supply Chain (based in Pune,India)

IN-PUNE
Req #
9407
# of Openings
1
Job Posting Category
Technical Support & Training

Overview

Work as a team to accomplish the goals and objectives of the Customer Support organization.

Responsibilities

  1. Technical support
  • Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
  • Achieve Support Operational Target and Business KPI like SLO / Customer satisfaction on quarterly and annual basis.
  • Communicate effectively and efficiently to customers and internal staffs.
  • Create the product solutions and Knowledge base articles for customer access via Support web site.
  • Participate with Product Beta testing and help to improve the product quality.
  1. Trainings Delivery
  • Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
  • Deliver the training by virtual and face to face.
  • Knowledge transfer for internal staff.
  1. Sales support
  • Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.

Qualifications

  • BS / B Tech / BE in Chemical Engineering minimum. Master Degree or higher qualification is advantage.
  • Excellent communication in English language, customer relationship and troubleshooting skills are essential.
  • Knowledge and working of Process Modeling and Optimization using LP (Linear Programming) is Essential.
  • Knowledge about Refinery Scheduling Process and related tools are added advantage.
  • Experience in Teaching or training delivery is added advantage.
  • No restriction for business trip and the work place is Pune-India,

 

PLEASE NOTE:  This job description is intended to describe the general nature and level of the work to be performed by any person employed in this role.  This job description is not intended to be a specific or exhaustive list of all duties and responsibilities required.  Aspen Technology reserves the right in its sole discretion to add to, reduce from, or make changes to this job description, and/or to the actual duties performed by the employee, as necessary to meet business and organizational needs.

Aspen Technology is an affirmative action, equal opportunity employer.

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