AspenTech

Sr Technical Support Consultant - MES

US-TX-Houston
Req #
9423
# of Openings
1
Job Posting Category
Technical Support & Training

Overview

Aspen Technology, Inc. is a global leader in manufacturing, process control, design and optimization software.  We constantly drive innovation in our products to remain the industry leading technology company for the process industries.

 

We are seeking a Technical Support Consultant to join our Manufacturing Execution System (MES) Technical Support team.  The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.

 

Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow.  Through classroom training, mentored hands-on work with varied MES projects and real-world customer problem solving engineers can quickly gain rich industry experience.

Aspen Technology, Inc. is looking for the right candidate to fill this important position.  This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.

Responsibilities

  • Assignments will be varied.  Your time will be divided between solving customer technical support problems with our MES software via telephone/web, implementing MES projects, delivering high quality training on our MES product line and other department projects as needed.
  • Provide customer specific reviews and health checks, organize sessions on new features, tips and tricks, with assigned accounts as assigned and directed by management. Provide specific recommendations to the customers on how to achieve more benefits from our products.
  • Drive improvement in our MES software.  Provide your own ideas and bring customer feedback to the R&D team to make our products better.
  • Serve as a technical expert and provide technical leadership in several specialized areas within our MES technical support team after attaining sufficient experience.
  • Serve as one of the focal points for problem escalation and resolution.
  • Develop and maintain MES training course materials and curriculum to include newly released functionality and the latest trends in Process Control implementation methodology.
  • Author white paper solution articles for publication to the user community through our support web knowledge base.
  • Test pre-released versions of AspenTech software.
  • Travel to customer sites if required.  Travel is usually less than 25% and may occasionally be international.

Qualifications

  • Bachelor’s degree required in Science or Engineering, or computer science discipline is preferred.  Master's degree is a plus.
  • Minimum of 5-8 years experience with commercial software applications specific to MES functional areas.
  • Hands-on problem solving skills with a drive to deliver quality work.
  • Excellent communication, interpersonal and customer relationship skills.
  • Be able to work well in diverse teams composed of people with varied backgrounds.
  • Demonstrated ability to convey complex information in a clear and concise manner.

Aspen Tech is an equal opportunity/affirmative action employer.

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