AspenTech

Associate Technical Support Consultant

US-TX-Houston
Req #
9499
# of Openings
1
Job Posting Category
Technical Support & Training

Overview

Aspen Technology is seeking an Associate Technical Support Consultant to join our industry leading Engineering software support team.  The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.  The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.

 

Aspen Technology, Inc. is looking for the right candidate to fill this important position.  This is a long-term career with opportunity for growth and development in an industry-leading technology company

Responsibilities

  • Assignments will be varied.  Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed.
  • Drive improvement in our Engineering software.  Provide your own ideas and bring customer feedback to the R&D team to make our products better.
  • Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team after attaining sufficient experience.
  • Develop and maintain Engineering training course materials and curriculum to include newly released functionality.
  • Author white paper solution articles for publication to the user community through our support web knowledge base.
  • Travel to customer sites if required.  Travel is usually less than 25% and may occasionally be international.

 

Qualifications

  • Bachelor’s in Chemical Engineering
  • Hands-on problem solving skills with a drive to deliver quality work
  • Excellent communication, interpersonal and customer relationship skills
  • Be able to work well in diverse teams composed of people with varied backgrounds
  • Demonstrated ability to convey complex information in a clear and concise manner

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