AspenTech is a recognized expert and leading provider of award-winning process optimization software and services. AspenTech's integrated aspenONE(TM) solutions enable manufacturers to reduce costs, increase capacity, and optimize operational performance end-to-end throughout the engineering, plant operations, and supply chain management processes, resulting in millions of dollars in cost savings. For more information, visit www.aspentech.com. As a member of the Customer Care Team, you will have primary responsibility for non-technical customer service requests from AspenTech customers and field staff. You will also provide proactive outbound support to facilitate a high touch customer service model which seeks to drive the customer experience to new levels of satisfaction and loyalty. This position is based in our Bedford, MA headquarters.