Principal Technical Support Consultant (APC Products)

Job Locations SG-Singapore
Req #
# of Openings
Job Posting Category
Technical Support & Training


AspenTech is a leading supplier of software that optimizes process manufacturing – including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. With integrated aspenONE solutions, process manufacturers can implement best practices for optimizing their engineering, manufacturing and supply chain operations. As a result, AspenTech customers are better able to increase capacity, improve margins, reduce costs and become more energy efficient. In addition, the launch of the Asset Performance Management (APM) suite supports corporate reliability initiatives, taking an analytics-driven approach to asset availability. It combines deep process modeling expertise with real time big data to extend asset life and effectiveness. APM enables you to accurately predict and eliminate the root cause of all failures, so the only downtime you experience is the downtime you plan. 


  • Providing “Technical Solutions” to Customers for APC and MES Solutions, through remote support telephone, web ex and email
  • Maintaining “High quality of Support experience and KPI” to customers in terms of SLO, Customer satisfaction and Resolution
  • Delivering “Product Training” to customer on Advanced Process Control and its family of suites. Updating course material for training delivery improvement
  • Providing “Consultative Services” to customers at site for Implementation, Model tuning, Model Audit and Controller performance improvement.
  • Demonstrating APC Solutions and its features to customers for “Sales support” and new “Version Adoption”
  • Lead and mentor Junior consultants on Technical issues and Customer Support Process
  • Create and Publish “Knowledge Base Articles” on APC Technology for Customer access through support web site
  • Participating with Product Testing and Working with Development team for Product defect and Enhancements.
  • Willing to Travel 30-40 % time and no restriction to travel local and Abroad for business needs


  • Candidate must be a Chemical engineering Graduate with Master in relevant discipline.
  • Minimum 8 years of Experience is required in Advanced Control Processing Technology using Aspen DMC Plus or relevant solution
  • Excellent Communication Skills in English, good interpersonal and customer relationship skills
  • Hands-on problem solving skills with a drive to deliver high quality work
  • Be able to work well in diverse teams composed of people with varied backgrounds
  • Demonstrated ability to convey complex information in a clear and concise manner

PLEASE NOTE:  This job description is intended to describe the general nature and level of the work to be performed by any person employed in this role. This job description is not intended to be a specific or exhaustive list of all duties and responsibilities required.  Aspen Technology reserves the right in its sole discretion to add to, reduce from, or make changes to this job description, and/or to the actual duties performed by the employee, as necessary to meet business and organizational needs.


Aspen Technology is an affirmative action, equal opportunity employer.



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