Sr Technical Support Consultant

Job Locations US-TX-Houston
Req #
# of Openings
Job Posting Category
Technical Support & Training


Aspen Technology, Inc. is a global leader in process control, design and optimization software.  Our Aspen PIMS planning software is used to optimize 75% of refineries  around the world.  We constantly drive innovation in our products to remain the industry leading technology company for the process industries.  


We are seeking an Engineer to join our industry leading  Petroleum Supply Chain (PSC) team to work as a Sr Technical Support Consultant and Trainer.  Our Petroleum Supply Chain suite consists of Planning, Scheduling and Blending products.  The ideal candidate should have a solid understanding of linear programming and chemical engineering principles and be able to learn new concepts quickly.  The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.


Aspen Technology, Inc. is looking for the right candidate to fill this important position.  This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.  Prior experience with planning and optimization is preferred, but not required.  


  • Assignments will be varied.  Your time will be divided between solving customer technical support problems with our Planning, Scheduling and Blending software via telephone/web, delivering high quality training on our Petroleum Supply Chain product line and other department projects as needed.
  • Drive improvement in our PSC software.  Provide your own ideas and bring customer feedback to the R&D team to make our products better.
  • Serve as a technical expert and provide technical leadership in several specialized areas within our PSC technical support team after attaining sufficient experience.
  • Develop and maintain PSC training course materials and curriculum to include newly released functionality and the latest trends in Process Control implementation methodology.
  • Author white paper solution articles for publication to the user community through our support web knowledge base.
  • Travel to customer sites if required.  Travel is usually less than 25% and may occasionally be international



  • Bachelor’s in Chemical Engineering, Operations Research or related discipline required
  • 5 - 8 years of technical related experience required.
  • Hands-on problem solving skills with a strong drive to deliver quality work
  • Excellent communication, interpersonal and customer relationship skills
  • Demonstrated ability to convey complex information in a clear and concise manner
  • Prior experience with plant optimization is a preferred, but not required.  University level projects may count towards experience.



 Aspen Tech is an Equal Opportunity Affirmative Action employer.


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