• Principal Technical Support Consultant (MES/ APC, based in Tokyo)

    Job Locations JP-TOKYO, 102-0083
    Req #
    # of Openings
    Job Posting Category
    Technical Support & Training
  • Overview

    AspenTech is a leading supplier of software that optimizes process manufacturing – including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. With integrated aspenONE solutions, process manufacturers can implement best practices for optimizing their engineering, manufacturing and supply chain operations. As a result, AspenTech customers are better able to increase capacity, improve margins, reduce costs and become more energy efficient. In addition, the launch of the Asset Performance Management (APM) suite supports corporate reliability initiatives, taking an analytics-driven approach to asset availability. It combines deep process modeling expertise with real time big data to extend asset life and effectiveness. APM enables you to accurately predict and eliminate the root cause of all failures, so the only downtime you experience is the downtime you plan. 


    Nature of Job:

    • Providing “Technical Solutions” to Customers for MES Solutions, through remote support telephone, web ex and email.
    • Maintaining “High quality of Support experience and KPI” to customers in terms of SLO, Customer satisfaction and Resolution.
    • Delivering “Product Training” to customer on InfoPlus-21 and other MES Suites of Products. Updating course material for training delivery improvement.
    • Providing “Consultative Services” to customers at site for Implementation & Onsite troubleshooting with a commitment to complete the task on schedule.
    • Demonstrating MES Solutions and its features to customers for “Sales support” and new “Version Adoption”.
    • Lead and mentor Junior consultants on Technical issues and Customer Support Process.
    • Create and Publish “Knowledge Base Articles” on MES Technology for Customer access through support web site.
    • Participating with Product Testing and Working with Development team for Product defect and Enhancements.

    Aspen Technology is an affirmative action, equal opportunity employer.




    • Candidate must be a Chemical/Process engineering graduate. Master Degree is preferable.
    • Minimum 8 years of work experience where at least 5 years is required in MES (Manufacturing and Execution Systems) implementation, administration & maintenance in process industry.
    • Experience in implementation or maintenance of Advanced Process controllers is essential.
    • Experience in using Aspen APC products will be added advantage.
    • Excellent communication skills in English & Japanese, with good interpersonal and customer engagement skills.
    • Hands-on problem solving skills with a drive to deliver high quality work.
    • Be able to work well in diverse teams composed of people with varied backgrounds.
    • Demonstrated ability to convey complex information in a clear and concise manner.
    • Willing to travel 30-40 % time, both domestic and international. 





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