AspenTech

  • Technical Support Consultant- Pune - India

    Job Locations IN-Kharadi, Pune
    Req #
    9957
    # of Openings
    1
    Job Posting Category
    Technical Support & Training
  • Overview

    AspenTech is a leading supplier of software that optimizes process manufacturing – including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. With integrated aspenONE solutions, process manufacturers can implement best practices for optimizing their engineering, manufacturing and supply chain operations. As a result, AspenTech customers are better able to increase capacity, improve margins, reduce costs and become more energy efficient. In addition, the launch of the Asset Performance Management (APM) suite supports corporate reliability initiatives, taking an analytics-driven approach to asset availability. It combines deep process modeling expertise with real time big data to extend asset life and effectiveness. APM enables you to accurately predict and eliminate the root cause of all failures, so the only downtime you experience is the downtime you plan.

    We are now seeking a Technical Support Consultant, to provide technical support and training to customers using the Aspen Technology Engineering & Simulation software suite.  Reporting to the Manager, this Consultant is responsible for resolving customer concerns within the assigned customer base to meet or exceed customer service requirements and drive customers’ product usage and adoption.

    Responsibilities

    • Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
    • Achieve Support Operational Target and Business KPI like SLO / Customer satisfaction on quarterly and annual basis.
    • Communicate effectively and efficiently to customers and internal staffs.
    • Create the product solutions and Knowledge base articles for customer access via Support web site.
    • Participate with Product Beta testing and help to improve the product quality.
    • Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
    • Deliver the training by virtual and face to face.
    • Knowledge transfer for internal staff.
    • Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.

    Qualifications

    • BS / B Tech / BE in Chemical Engineering minimum. Master Degree or higher qualification is advantage.
    • Excellent communication in English language, customer relationship and troubleshooting skills are essential.
    • Minimum Experience required is : 3 years in the field of Process Modeling and Simulation using Aspen Tech products and suites
    • Experience in Teaching or training delivery is added advantage.
    • No restriction for business trip and the work place is Pune-India.

     

    Specific Product Knowledge:

    • Knowledge and working of Process Modeling and Optimization using Aspen Plus & Aspen Plus Dynamics is Essential.
    • Knowledge about Heat Exchanger design and rating and related tools are added advantage.

    EEO Statement

    PLEASE NOTE:  This job description is intended to describe the general nature and level of the work to be performed by any person employed in this role.  This job description is not intended to be a specific or exhaustive list of all duties and responsibilities required.  Aspen Technology reserves the right in its sole discretion to add to, reduce from, or make changes to this job description, and/or to the actual duties performed by the employee, as necessary to meet business and organizational needs.

     

    Aspen Technology is an affirmative action, equal opportunity employer.

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